Service operations management : improving service delivery / Robert Johnston and Graham Clark.
By: Johnston, Robert.
Contributor(s): Clark, Graham.
Publisher: Harlow, England ; New York : FT Prentice Hall, 2008Edition: 3rd ed.Description: xvii, 533 p. : ill. ; 25 cm.ISBN: 9781405847322; 1405847328.Subject(s): Service industries -- ManagementDDC classification: 658| Item type | Current location | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Book | SKOLKOVO Library Shelves | HD9980.5 .J64 (Browse shelf) | 1 | Available | 2000000284 |
Total holds: 0
Previous ed.: 2005.
Includes bibliographical references and index.
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