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Service operations management : improving service delivery / Robert Johnston and Graham Clark.

By: Johnston, Robert, 1953-.
Contributor(s): Clark, Graham.
Publisher: Harlow, England ; New York : FT Prentice Hall, 2008Edition: 3rd ed.Description: xvii, 533 p. : ill. ; 25 cm.ISBN: 9781405847322; 1405847328.Subject(s): Service industries -- ManagementDDC classification: 658
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Item type Current location Call number Copy number Status Date due Barcode Item holds
Book SKOLKOVO Library
HD9980.5 .J64 (Browse shelf) 1 Available 2000000284
Total holds: 0

Previous ed.: 2005.

Includes bibliographical references and index.

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