Managing service operations : design and implementation / Bill Hollins and Sadie Shinkins.
By: Hollins, Bill.
Contributor(s): Shinkins, Sadie.
Publisher: London ; Thousand Oaks, CA : Sage Publications, 2006Description: xii, 299 p. : ill. ; 25 cm.ISBN: 9781412929523; 1412929520.Subject(s): Production management | Service industries -- Management | Work designDDC classification: 658| Item type | Current location | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Book | SKOLKOVO Library Shelves | TS155 .H645 (Browse shelf) | 1 | Available | 2000001422 |
Total holds: 0
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Includes bibliographical references (p. [289]-296) and index.
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