Includes index.

Torched by an a-hole -- Retiring but not shy -- Reflections of a pimp -- Bore wars : Chet Lang and the big bang -- Death of a pitchman -- I can't deal with this anymore -- Mike's big day -- Crotonville high -- Prior planning prevents piss-poor performance -- Fred's bad day -- Triumphs, train wrecks, coronations, and Jack's biggest miss -- You're going nowhere at GE unless... -- How to succeed in business by really trying -- Love, or hate, at first sight -- The view from the bowling alley -- The bogus Boca presentation -- Died and went to headquarters -- Selling hats to each other -- The Russians are coming -- Hectoring the hobbit -- Movin' on, sideways -- Death to strategic planning -- Blubbering on the stand -- From grunt to flunky -- The marionette meister -- Jacking up the commo -- Don't dive, swim! -- Restuffing guts -- Gentle meddling -- Called on the carpet -- More change via negative reviews -- Takes one to know one -- Dead man talking -- "Stop construction today" -- Every biopsy doesn't have to come back positive -- I'm okay ; you're an a-hole -- Bulletproofing the love-in -- Death by presentation at NBC -- Peeing on the Kidder body -- A shout from the bathroom -- The Wright stuff (righted) -- Diversity is our...er...strength -- Fly ball at the Pierre -- Black clouds lift the stock -- The chairman and the strawman -- Don't screw this up -- Don't care about it? Don't do it! -- The 110 percent solution and Jack's perks -- Wanna drink lunch with us? -- The firing squad -- Why Gary Wendt -- Lack of care packages -- Seinfeld in Fairfield : the yogurt incident -- Order and logic out of chaos -- Doin' time -- Better than the best -- Herb smokes Jack : Warren lurks in his nightmare -- The Welch work ethic -- The fist through the drapes -- Crotonville turkey shoot -- A pad in front of you -- If your wife thinks it's boring, it's boring -- Danger : flying carrot fragments -- Ringo's rule -- The perfect annual report -- "Not a pennyworth of difference" -- Bore wars continue... -- Lloyd's law : a learning company -- The bore test. Are you relevant? -- Larry leaves. Lane grieves. (on the way to the bank) -- The inevitable (but very short) golf section -- Tough Jack to follow -- Know your potential enemy -- Out of the gate and serious -- Tell me a story -- The dogs are your friends -- What you face if you're black, Asian, or a Woman -- Ten minutes! No more! -- PowerPoint is the enemy. Never surrender -- On being a leader rather than a projector operator -- Do it all in five charts -- At the end of the day -- Love story.