| 000 -LEADER |
|---|
| fixed length control field |
01570cam a2200337 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
2008022313 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
DLC |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
080602s2008 maua b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2008022313 |
| 015 ## - NATIONAL BIBLIOGRAPHY NUMBER |
|---|
| National bibliography number |
GBA8B2326 |
| Source |
bnb |
| 016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER |
|---|
| Record control number |
014760765 |
| Source |
Uk |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| ISBN |
9781422110232 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| ISBN |
1422110230 |
| 050 04 - CLASS MARK |
|---|
| Class Mark |
HF5827.95 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal author |
Heskett, James L. |
| 245 14 - TITLE STATEMENT |
|---|
| Title |
The ownership quotient : |
| Subtitle |
putting the service profit chain to work for unbeatable competitive advantage / |
| 260 ## - PUBLICATION INFORMATION |
|---|
| Place of publication |
Boston, Mass. : |
| Publisher |
Harvard Business Press, |
| Date |
c2008. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Physical description |
225 p. : |
| 650 #0 - SUBJECT HEADINGS |
|---|
| Subject term |
Word-of-mouth advertising. |
| 650 #0 - SUBJECT HEADINGS |
|---|
| Subject term |
Customer services. |
| 650 #0 - SUBJECT HEADINGS |
|---|
| Subject term |
Employee ownership. |
| 700 1# - ADDED PERSONAL NAME |
|---|
| Added personal author |
Sasser, Earl W. |
| 700 1# - ADDED PERSONAL NAME |
|---|
| Added personal author |
Wheeler, Joe. |
| 856 41 - ONLINE RESOURCE |
|---|
| Uniform Resource Identifier |
http://www.loc.gov/catdir/toc/ecip0819/2008022313.html |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references (p. 209-214) and index. |
