000 -LEADER |
fixed length control field |
01006cam a2200265 a 4500 |
001 - CONTROL NUMBER |
control field |
2009035153 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
DLC |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
090914s2010 flua b 001 0 eng |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
LC control number |
2009035153 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
ISBN |
9781420093308 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
ISBN |
1420093304 |
050 04 - CLASS MARK |
Class Mark |
HF5415.2 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal author |
Reidenbach, R. Eric. |
245 10 - TITLE STATEMENT |
Title |
Listening to the voice of the market : |
Subtitle |
how to increase market share and satisfy current customers / |
260 ## - PUBLICATION INFORMATION |
Place of publication |
Boca Raton : |
Publisher |
CRC Press, |
Date |
c2010. |
300 ## - PHYSICAL DESCRIPTION |
Physical description |
xi, 193 p. : |
500 ## - GENERAL NOTE |
General note |
"A Productivity Press book." |
650 #0 - SUBJECT HEADINGS |
Subject term |
Marketing research. |
650 #0 - SUBJECT HEADINGS |
Subject term |
Consumer satisfaction. |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc |
Includes bibliographical references and index. |