Райхельд Фред.
Книга о настоящей прибыли и реальном росте / Фред Райхельд. - Москва : Поколение, 2007. - 256 p. : ill. ; 25 cm.
9785976300330 9781591397830
Customer relations.
Consumer satisfaction.
Customer loyalty.
Employee motivation.
Employee loyalty.
Leadership.
Success in business.
HF5415.5 / .R439 2006
658.15/54
Книга о настоящей прибыли и реальном росте / Фред Райхельд. - Москва : Поколение, 2007. - 256 p. : ill. ; 25 cm.
9785976300330 9781591397830
Customer relations.
Consumer satisfaction.
Customer loyalty.
Employee motivation.
Employee loyalty.
Leadership.
Success in business.
HF5415.5 / .R439 2006
658.15/54
