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Ари Вайнцвейг.

Безупречный сервис / Ари Вайнцвейг. - Москва : Добрая Книга, 2006. - 152 p. : ill. ; 20 cm.

ISBN: 9785981240898

LCCN: 2004113527

Subjects--Topical Terms:
Customer services.
Consumer satisfaction.

LC Class. No.: HF5415.5 / .W445

Dewey Class. No.: 658.8/12

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