Управление взаимоотношениями с клиентами.
Customer relationship management
- Москва : Альпина Бизнес Букс, 2007.
- vii, 192 p. : ill. ; 21 cm.
- A Harvard business review paperback .
- Harvard business review paperback series. .
Includes bibliographical references and index.
9785961406702
2001039850
Customer relations--Management.
HF5414.5 / .H37 2001
658.8/12
Includes bibliographical references and index.
9785961406702
2001039850
Customer relations--Management.
HF5414.5 / .H37 2001
658.8/12
