Heskett, James L.
The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage / James L. Heskett, W. Earl Sasser, Joe Wheeler. - Boston, Mass. : Harvard Business Press, c2008. - 225 p. : ill. ; 25 cm.
Includes bibliographical references (p. 209-214) and index.
Introduction -- Build ownership into your strategic value vision -- Leverage value over cost -- Put customers to work -- Boost your employee OQ -- Engineer ownership through anticipatory management -- Build a strong and adaptive ownership culture -- Sustain your success.
9781422110232 1422110230
2008022313
GBA8B2326 bnb
014760765 Uk
Word-of-mouth advertising.
Customer services.
Employee ownership.
HF5827.95 / .H47 2008
659.1
The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage / James L. Heskett, W. Earl Sasser, Joe Wheeler. - Boston, Mass. : Harvard Business Press, c2008. - 225 p. : ill. ; 25 cm.
Includes bibliographical references (p. 209-214) and index.
Introduction -- Build ownership into your strategic value vision -- Leverage value over cost -- Put customers to work -- Boost your employee OQ -- Engineer ownership through anticipatory management -- Build a strong and adaptive ownership culture -- Sustain your success.
9781422110232 1422110230
2008022313
GBA8B2326 bnb
014760765 Uk
Word-of-mouth advertising.
Customer services.
Employee ownership.
HF5827.95 / .H47 2008
659.1
